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Help centre

Something not working? Start here.

Most problems fall into four buckets: a missing key, a graphics driver, a long script, or an OAuth redirect port. All four are covered below.

  • Getting started

    Requirements, installation, the keys you need and your first render.

    Installation guide
  • Troubleshooting

    Encoder detection, voice quality on long scripts, failed uploads and stalled renders.

    Common problems
  • Release notes

    What changed in each version, including fixes that may already resolve your issue.

    View changelog
  • Email a human

    Send us the details and we'll reply within 2 business days.

    support@vidforgeai.online

01

Getting started

02

Publishing and accounts

03

Troubleshooting

04

Privacy and data

Contacting support

What to include so we can actually help.

We have no telemetry and cannot see your installation, so the detail you send is all we have to work from. A good report usually gets a fix in one reply instead of four.

Include in your first message

  1. Your VidForge AI version and Windows version
  2. Which pipeline stage or publishing step failed
  3. The exact error message, copied rather than described
  4. The relevant portion of the log file, with your API keys removed
  5. Your GPU model and graphics driver version, for render problems
  6. Which provider and voice you selected, for voice problems
  7. The platform and the diagnostics reason shown, for upload problems

Please redact API keys, OAuth client secrets and access tokens before sending logs. We never need them, and we would rather you never sent them.

Email support

One address for technical support, sales and legal enquiries. A person reads it, and we aim to reply within 2 business days.

support@vidforgeai.online

For privacy requests, data deletion or a security report, see the contact page for how to label your message.