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Contact

One address. A person on the other end.

We are a small team and we do not run a ticket maze or a chatbot. Put the right word in the subject line and your message reaches the right person on the first pass.

Replies within 2 business days

How to reach us

Pick a subject line.

Prefixing your subject with one of these words gets your message triaged correctly.

  • Within 2 business days

    Technical support

    Something isn't working: a stage fails, an upload is rejected, an encoder isn't detected, or voice quality degrades.

    Subject line

    Support: your summary here

    Include

    • Your app version and Windows version
    • The stage that failed and the exact error text
    • Relevant log lines, with keys removed
    Start this email
  • Within 2 business days

    Sales and licensing

    Invoices, signed licence agreements, procurement paperwork, agency or multi-machine deployment questions.

    Subject line

    Sales: your summary here

    Include

    • Your organisation and how many machines
    • Any specific contractual terms you need
    • Billing details if you need an invoice
    Start this email
  • Within 30 days

    Privacy and data requests

    Access, correction, erasure, portability or objection requests, and questions about how data is handled.

    Subject line

    Privacy: your summary here

    Include

    • Which right you are exercising
    • The email address you contacted us from
    • Enough detail for us to locate the records
    Start this email
  • Within 2 business days

    Security reports

    A vulnerability in the application or this website. Please report privately rather than disclosing publicly first.

    Subject line

    Security: your summary here

    Include

    • What you found and its impact
    • Steps to reproduce it
    • The version you tested against
    Start this email

Before you write

A good number of questions are already answered, and reading first is usually faster than waiting for us.

What we cannot help with

Said plainly, so you do not lose days waiting on an answer we are not able to give.

  • Recovering data you deleted. There is no cloud backup — you hold the only copy.
  • Restoring a suspended YouTube, TikTok or Facebook account. Only the platform can do that.
  • Issuing credits or refunds for an AI provider. You contract with them directly.
  • Raising a platform's API quota or approving your developer app for you.
  • Advising whether specific content complies with a platform's policies. That judgement is yours.

Legal notices under our Terms of Service should be sent to support@vidforgeai.online with “Legal” in the subject line.